Because your satisfaction is a priority, we know it is sometimes necessary to exchange or return an item. You
may return your item within 30 days of purchase for a refund or replacement if the item was purchased directly
from Cooler Center. If the item was purchased from a company other than Cooler Center, please contact the
company you purchased the item from.
To process a return on items purchased directly from Cooler Center:
1) The fastest and most efficient way to receive a refund is to complete the return information below and email
the completed information to email@example.com or fax the completed information to: Cooler Center @
254-435-2946. or contact us directly @ 254-435-2960.The information that needs to be included is as follows:
The Complete Model # or Part # :
How ordered, by phone or internet:
Your Full Name, Address, and Phone #:
Your E-Mail address:
The Reason for Your Return:
2) Secure merchandise in original packaging if available and enclose the packing list which was received
with your product.
3) Return merchandise in “New” condition via pre-paid shipping, only after obtaining Return Authorization #.
No used products will be accepted except for warranty issues.
**Note – If you are returning the part through no fault of Cooler Center (example: you ordered the wrong part),
there will be a 15% re-stocking fee deducted from your credit upon return. The customer is also responsible
for all shipping charges incurred with the receipt and return of the merchandise.
You will receive your credit within 7-14 business days after the items are received by Cooler Center. Shipping
charges are not refundable.
No credit will be issued unless the above policy is followed.
How product was ordered, by phone or internet:
Reason for return: